Network Standard Service
ChargePoint Network Support Services take care of EV charging operations and deliver EV charging for you - hassle free. The Network Support Services ensure your charging stations remain healthy, that you are assisted by friendly support representative when needed, and any revenues collected from your charging stations are automatically transferred to your bank account.
The ChargePoint Network Standard Service combines Coulomb Technologies software applications and network support services so that you can quickly and easily connect your charging stations to the network and maximize the full benefits of your charging system.
By connecting your ChargePoint Charging Stations to the network with the network standard Service, you activate your charging stations to:
- Generate revenue
- Provide 24/7 driver assistance
- Be highly reliable with low maintenance effort
- Eliminate energy theft and enhance safety
- Control electricity costs and optimize your return on investment
- Measure the success of your green initiatives
- Use utility pricing incentives and Smart Grid connectivity
The Network Standard Service Includes:
| Software/Application Service |
Features |
Network Operation Service |
- 24/7 network health monitoring, with included data communication fees
- System operation archival and backup
- Over-the-air (OTA) charging station software upgrades
- Software application updates
|
Driver Telephone Support Service
|
- Toll-free telephone number on station
- 24/7 availability
- Courteous and knowledgeable customer support representatives who can operate and diagnose stations remotely
|
Station Manager Software Application |
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User and Group Specific Pricing: Configure one price for everyone, or choose to exempt certain users (such as fleet vehicles and employees) from usage fees, or provide discounts (such as loyalty discounts) for certain users.
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Time-Of-Day Specific Pricing: Configure one price for all times and days, or choose to vary pricing depending on time of day.
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Access control: Configure access policies for one or more stations
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Advertisement control: Configure advertisements to scroll on stations’ display
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Revenue Reports: View net and gross revenue generated by your stations. Filter by date, and export to a CSV file.
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Usage reports: View graphical or tabular usage reports, with CSV export, for all stations or individual stations. Filter the report to include only desired dates and stations.
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Inventory reports: View tabular inventory reports (serial number, model, warranty certificate), with CSV export. Filter the report to include only desired dates and stations.
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Real-time station location and status: View station locations on map showing real-time occupancy status
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| Flex Billing Service |
- Funds transfer: Station users are automatically billed and funds are transferred to station owner’s account.
*To activate Flex Billing Service, a Master Services Subscription Agreement is required.
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Network Standard Service Data Sheet
